Privacy policy



This page is aimed at describing the website's administrative procedures concerning the processing of its users' personal data.

This statement is produced pursuant to UE 2016/679 (“GDPR”) for those users who interact with the web services of Srl, accessible by the internet starting from the address:
corresponding to the english version of the official website of Srl.

This statement only concerns the website of Srl and not other websites that the user may consult through the use of link.

The information identifies some minimum requirements for the collection of personal data and, in detail, the methods, times and nature of the information that the data controllers must provide to users when they connect to web pages, regardless of the purposes of the connection.


Data concerning identified or identifiable subjects can be processed following the consultation of this website.

The data controller who processes this data is Srl, whose headoffice address is indicated in the customer care page of this website.

You can send any question or request relating to your personal data and respect for your privacy by writing to the email address (email managed by the legal team, any message not related to privacy requests will be trashed)


The processing operations connected to the web services of this website take place at the Srl headquarters and are handled only by internal technical staff.

No data deriving from the web service shall be communicated or disseminated.

The personal data supplied by the users who request dispatch of informative material (e.g. newsletters, requests of information, etc.) or requests for the supply of services (e.g. reservations) are used with the sole purpose of supplying or performing the service requested and are communicated to third parties only if necessary for this purpose.


Navigation data

The computer systems and software procedures in charge of the website's operation acquire, during their normal operation, some personal data the transmission of which is implicit in the use of internet communication protocols.

This information are not collected in order to be associated to identified data subjects, but due to its own nature can, by means of processing and integration with data held by third parties, allow users to be identified.

This category includes the IP addresses or domain names of the computers used by the users to connect to the website, URI (Uniform Resource Identifier) form addresses of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained in reply, the numerical code indicating the status of the reply given by the server (done, error, etc.) and other parameters concerning the user's operating system and computer environment.

These data are used with the sole purpose of obtaining anonymous statistical information concerning the use of the site and to check its correct operation and are erased immediately after their elaboration.

These data could be used to ascertain responsibility in the case of hypothetical computer crimes to the detriment of the website.

Data supplied voluntarily by the user

The optional, explicit and voluntary dispatching of electronic mail to the addresses indicated in this website entails the subsequent acquisition of the sender's address, necessary in order to reply to the requests, and also any other personal data contained in the message.

Specific concise information concerning personal data shall be cited or visualised in the web pages dedicated to particular services on request.


The data are processed for the time necessary to perform the service requested by the user, or required by the purposes described in this document. The User can always ask for the interruption of the treatment or the cancellation of the data.


The use of so-called session cookies (whic are not saved in the internet cache of the user and disappear after the browser is closed)is strictly limited to the transmission of session identifiers (formed by random numbers generated by the server) necessary to allow the safe and efficient exploration of the website.

The session cookies used on this site avoid the use of other IT techniques that are potentially detrimental to the confidentiality of users' browsing and do not allow the acquisition of the user's personal identification data.

The use of cookies by this site or by the owners of the third party services used, unless otherwise specified, has the purpose of identifying the User and recording the related preferences for purposes strictly related to the provision of the requested service.
Failure by the User to provide certain personal data could prevent the requested services from being provided.
The User assumes responsibility for the personal data of third parties published or shared on this site and guarantees that he has the right to communicate or disseminate them, freeing the Owner from any liability to third parties.

Google Analytics

Google Analytics is a web analysis service provided by Google LLC for non-European users and by Google Ireland Limited for users in the EU and Switzerland ("Google"). Google uses the Personal Data collected for the purpose of tracking and examining the use of this website, compiling reports and sharing them with other services developed by Google. Google may use Personal Data to contextualise and personalize the advertisements of its own advertising network.
Google uses the Personal Data of the users who are logged in together with the Google Analytics data to create and define the lists of audiences for cross-device remarketing. To support this function, Google Analytics collects the authenticated identifiers from Google associated with the Google accounts of users of this site, which are personal information, and temporarily combines them with Google Analytics data to define the segments of the audience. None of this data is disclosed to us, but you can object to its use with the opt out procedure linked below.
Personal data collected: Cookies and Usage data.
Place of treatment: USA or Ireland – Privacy PolicyOpt Out


If you complete a reservation on our site through the Skyscanner service, a cookie from the aforementioned service may be added, or this service could access the already stored cookie. You have already given consent for this cookie using the service offered by Skyscanner.
Personal data collected: Cookies.
Place of treatment: UK – Privacy Policy - Cookie Policy

Interaction with Social Networks

These services allow you to interact with social networks, or with other external platforms, using buttons or links on the pages of this website.

The interactions and information acquired take place in a separate window and not through this website and are therefore subject to the User's privacy settings relating to each social network.


Excepting for that specified for navigation data above, the user is free to provide personal data contained in the request forms to Srl.

Failing to submit personal data may make it impossible to process the request.

It must be remembered that in some cases (not object of the ordinary administration of this website) the Authority can request information for the purposes of checking personal data processing.


Personal data are processed by computerised means for the time necessary to realise the purposes for which they were collected. Specific security measures are observed in order to prevent the loss of data, unlawful or incorrect use and unauthorised access. The treatment is carried out using IT or telematic tools, with technical methods similar to the purposes indicated.


The subjects to whom the personal data refer have the right at any time to obtain confirmation of the existence or otherwise of the same data and to know its content and origin, verify its accuracy or request its integration or updating, or the correction. You have the right to request cancellation, transformation into anonymous form or blocking of data processed in violation of the law, and to oppose in any case, for legitimate reasons, to their treatment.

UNDERAGE USERS does not sell products and does not provide services to underage users. If you are under the age of 18, you can use our site and our apps only by involving a parent or guardian.

It should be noted that this document, published at, constitutes the "Privacy Policy" of this site which will be subject to updates (the various versions remain available for consultation at the same address).

Last update: 06 april 2019

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